Sales Office & Install Shop in

Carmen Ferrando serves as the Regional General Manager for Dana Safety Supply in South Florida, overseeing both the Ft. Lauderdale and Miami locations. With two decades of experience in the public safety industry and eight years at DSS, Carmen brings a powerful mix of operational excellence, administrative expertise, and passion for service to her leadership role. She has worn many hats across her career—including office manager, warehouse admin, installation manager, operations manager, and general manager—giving her a deep understanding of every layer of the business. Her drive comes from seeing the impact of law enforcement vehicle builds and public safety equipment on the streets, knowing that every emergency light, siren, or installation completed helps protect officers and serve the community. Carmen thrives in the chaos, proudly calling herself a “firefighter” who loves solving challenges in real time and setting structured, efficient systems in place—with her teams, not just for them. She is known for building high-performing shop environments where communication, customer service, and pride in workmanship are paramount. Her dedication to the public safety mission extends beyond the job—she’s a full-time mom to four energetic boys under 12, PTO board member for two schools, and active in multiple community outreach drives. Whether organizing a backpack drive for the homeless or managing police fleet upfits, Carmen leads with heart, hustle, and a relentless commitment to excellence in law enforcement support.

Tiffany McDougald serves as the Operations Manager for Dana Safety Supply’s Miami, Florida location, bringing over 19 years of public safety industry experience to the role. Since joining Dana Safety Supply in June 2018, Tiffany has leveraged her background in customer service, account management, and operations to support law enforcement and first responders with precision and care. Beginning her career in 2005 on the soft goods side of the industry, Tiffany’s deep knowledge of public safety uniforms, duty gear, and police equipment makes her an invaluable resource for agencies seeking dependable service and tailored solutions. Her leadership ensures each emergency vehicle upfit, tactical gear order, or law enforcement supply request is executed with professionalism and urgency. At Dana Safety Supply Miami, Tiffany fosters a team culture built on resilience, trust, and unity. She thrives in fast-paced, high-pressure environments and takes pride in how her team consistently rises to meet challenges—working together like a family. Whether overseeing emergency vehicle installations, coordinating complex law enforcement equipment orders, or supporting agency partners, Tiffany remains focused on delivering exceptional results. Outside of work, she enjoys spending time with family, trying out new recipes in the kitchen, and staying active. Her dedication to public safety and passion for supporting local heroes is at the heart of everything she does.